New Addition accepts orders to Australian addresses only. No International postage at this time.
Unless noted in the description of the product, all stock is on hand ready to be sent. Orders placed by 11.00am are sent the same day, orders after 11.00am are sent the next business day. We mostly use a courier service and Australia Post for delivery. You should expect your order to arrive within 1-4 business days (excluding some remote areas). We are located in Brisbane.
Our delivery charge is a flat rate fee of $7.50 per order. FREE postage on all orders over $80.00
Refund and Exchange Policy
Customer satisfaction is highy important to us at New Addition. If you are not satisfied with your purchase, you may return the item in its original condition which includes all tags and packaging within 14 days of the purchase date for a refund or exchange (subject to availability). New Addition reserves the right to refuse a return if these conditions are not met.
Any costs associated with returning and or replacement of a product for any reason other than if the product is found to be faulty, is the sole responsibility of the customer. We are unable to issue a refund before the return of a product.
In the rare event that a fault or damage to your purchase is overlooked during dispatch, we will happily exchange (subject to availability) or refund your purchase (including the postage cost) providing it is returned in its original condition with all packaging and tags still attached. Please contact us within 14 days of the purchase date for a refund.
Please contact us to arrange refund or returns.